Who we are
Our website address is: http://sugarclothing.co.uk.
By accessing the Sugarclothing web site you agree to our terms and conditions detailed
below. Please do not use this web site if you do not agree with these terms. We provide this
web site solely as a service to our customers to learn about our products and place orders or
enquiries. Use of our web site for any other commercial purpose is prohibited unless we have
given specific and written consent to the company or organisation concerned.
Our offer to you via this web site
We do not guarantee to supply the goods shown on our web site, nor do we guarantee to
supply at the price shown. Whilst we make every endeavour to ensure that stock prices,
details and delivery times are correct, there may be occasions when we cannot meet your
order. In this situation we will make every effort to contact you of any changes and will not
supply goods that have been subject to change without your consent. However, where an
order is placed for several items and some items are unavailable or have been subject to
change, we will try to contact you. If we are unable to contact you via email, we will supply
the part of the order containing the goods that are available and that were correctly described.
Delivery of goods ordered
At present, all Su-gar products are delivered as per our delivery terms to addresses within the
United Kingdom, including the Channel Islands and the Isle of Man.For delivery outside the
UK,if not listed in our delivery terms please enquire before placing your order.
The Sugar Returns policy
If you are unhappy with an Su-gar product, you may return it under the following conditions:
You, as the purchaser, have contacted us within 7 days of receipt of delivery and stated
that you wish to make a return.
The item remains in the condition in which it was supplied
The item is returned in suitable protective packaging at your expense
If these conditions are met, Su-gar will refund your original purchase price in full.
Returns to Wholesalers
If you are a wholesale customer, purchasing goods using the multipack option you must
notify us within 48 hours of receipt of goods.
Online orders are processed through the stripe payment gateway. STRIPE act as our agent
in collecting your payment and validating your payment card details.
You order will not be completed until the payment process is complete and the relevant funds
have been transferred to Su-gar. Certain types of payment can take longer to
complete than others. Payment is relatively quick if you use a credit card or you use a Paypal
account containing sufficient funds to cover the order. Payment can be delayed by up to ten
working days if you use a debit card or if you use a Paypal account without sufficient funds
to cover the order.
We may change our terms and conditions at any time so please check this page for changes
before placing an order. These terms and conditions and all matters connected with any order
you place with Sugar Clothing are governed by English law.
We know that you care how information about you is used and shared, and we appreciate
your trust and want you to feel confident in our services and security as it relates to your
accepting the practices described in this privacy notice.
What Personal Information About Customers Do We Gather?
The information we learn from customers helps us personalize and continually improve your
shopping experience with us. Here are the types of information we gather.
Do We Share The Information We Receive?
We respect your privacy and appreciate your business. At no time do we everprovide your
account contact or payment information to any third party vendor, associate or service
provider unless absolutely neccessary in order to complete your transaction and order.
Information You Give Us We store store any information you enter on our Web site or
give us in any other way. You can choose not to provide certain information, but then
you might not be able to take advantage of many of our features. We use the information
that you provide for such purposes as responding to your requests, fulfilling orders,
customizing future shopping for you, improving our store features, and communication
with you.“We do not store credit card details nor do we share customer details with any
Automatic Information We receive and store certain types of information whenever
you interact with our website. For example, like many web sites, we sometimes use
“cookies,” and we obtain certain types of information when your Web browser accesses
E-mail Communications We will not send you newsletters of our services and
products, notifications of changes to our policies but we will send you order
How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure
Sockets Layer (SSL) software, which encrypts information you provide to us for purchasing
of our products or services. Be sure to sign off when finished using a shared computer by
clicking the “log off” link located in the side menu.
Conditions of Use, Notices, and Revisions
Your visit and any dispute over privacy is subject to this Notice and our Conditions of Use,
including limitations on damages, arbitration of disputes. If you have any concern about
privacy of your personal information as used and collected within our website, please send us
a thorough description by clicking on the ‘Contact Us’ link on the top menu, and we will try to
Our business changes constantly, and our Privacy Notice and the Conditions of Use will
change also. You should check our Web site frequently to see recent changes. Unless stated
otherwise, our current Privacy Notice applies to all information that we have about you and
your account. We stand behind the promises we make, however, and will never materially
change our policies and practices to make them less protective of customer information
collected in the past without the consent of affected customers.